Policies
DeliveryÂ
Our express shipping service is available worldwide. The shipping of all orders, both domestic and international, is handled by ARAMEX. Your tracking number will be provided to you via email as soon as your order has been processed. Please follow your tracking number for updates with tracking on www.aramex.com. In case of a delivery issue, please follow up directly with ARAMEX. You may be subject to additional duties and taxes based on where you live. We are not responsible for additional shipping charges incurred upon delivery and will not accept returns or issue refunds to customers on orders that were not received due to unpaid duties.
Exchange & Refund
If you received a defective merchandise, or need to make an exchange, please email slkhouseofleather@gmail.com or DM @slkhouseofleather with your order number, and contact details. We provide full refund for defective marchandises. All exchange shipping is at the customer's expense.
Privacy
We are committed to protecting the privacy and security of our visitor’s personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website or services.
1. Information We Collect
· Personal Information: We may collect personal information, such as your name, email address, postal address, phone number, and any other information you provide to us.
· Usage Information: We may collect information about your interactions with our website, including, browser types, referring pages, and pages visited.
2. How We Use Your Information
We may use your personal information for various purposes, including but not limited to:
· Providing and improving our products and services.
· Sending newsletters, updates, or promotional materials.
· Responding to your inquiries or requests.
3. Disclosure of Your Information
We may share your personal information with:
· Service providers who assist us with business operations.
· Legal authorities or law enforcement when required by law.
4. Your rights
You have the following rights regarding your personal information:
· Access and request a copy of your personal information.
· Correct or update your personal information.
· Delete your personal information.
· Opt-out of receiving marketing communications.
5. Security
We use reasonable security measures to protect your personal information from unauthorized access or disclosure.
6. Third-Party Links
Our website may contain links to third-party websites. These websites are not under our control, and we are not responsible for their privacy practices or content.
7. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons.
8. Children's Privacy
If you reside in the EU, you must be 16 years of age or older to place an order. Otherwise, children's personal information is processed only under specific safeguards.
9. Contact Us
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. If you have questions or concerns about our Privacy Policy or our data practices, please contact us at slkhouseofleather@gmail.com.
